Amway Center has won the 2013 Customer Experience Award at the annual TheStadiumBusiness Awards ceremony held in Manchester, England. TheStadiumBusiness Summit is the largest gathering of stadium owners, operators and developers from around the world. Last year's winner was Manchester City's Etihad Stadium and the O2 Arena in London has also previously won the award.
Amway Center won for its "never finished" customer service program which has largely been influenced by the stadium's relationship with the Disney Institute.
"The Magic are extremely honored to be recognized along with our partners at the Amway Center, for our value of placing our customer first," said Orlando Magic CEO Alex Martins. "We thank our partners at the Disney Institute for assisting us in implementing our vision of making the Amway Center the most customer-centric and focused facility in sports."
Since Amway Center opened in 2010, Amway Center employees have gone through a specialized customer service training program through the Disney Institute. Disney is renowned for training its employees in customer service and putting customer service at a premium in dealing with guests and cast member relationships.
It seems the training from Disney has helped tremendously.
"The Amway Center is a source of great pride for our city and recognized as a world-class facility," said Orlando Mayor Buddy Dyer. "It's an honor for the Amway Center to be recognized by TheStadiumBusiness Awards in the area of customer service and I would like to thank all the hard-working men and women who strive every day to give our customers an unforgettable entertainment experience."
Amway Center has been racking up several awards since it opened in 2010. It previously won the Sports Facility of the Year Award from SportsBusiness Journal. It is also ranked third overall among NBA arenas by Stadium Journey Magazine.